1) Based on the article Up and Down, how can one foster good
communication upward?
One
can foster good communication upward firstly by ensuring that a straightforward
and clear message is passed across. One should conduct groundwork to understand
the tastes and preferences of customers
by thinking than a typical CEO and putting on the ‘real person’ hat. Though
the discipline of the framework is essential so that the managers and supervisors
can understand what their expectations are; managers should endeavor in making the
necessary investment of winning the employees first by telling stories and
conversing in a way that relates to the
core purposes and strategies of the company. In achieving out this goal, the
use of 21st-century media such as blogs, tweeter, Facebook, etc., is very essential.
2)
In the article Up and Down the
communications Ladder, Harriman (1974) identifies four ways to manage down. Name and describe 2 of them.
Know
yourself by listening sensitively to what people talk about you. Judge yourself
from the comments those you trust most make about you and be yourself by acting
and behaving in a way that is most natural to you and other employees to avoid
confusion when communicating.
3) The
major communication mistakes managers make, according to the article by Robbins
(2009) is by making controversial
announcements without doing ground work first and underestimating the
audience's intelligence.
4) In
the TerraCog case, what should Emma Richardson do? Explain your reasoning.
Emma
Richardson should do situation analysis and problem identification. She should
identify what is offered and what is
desired by customers to decide on a common goal and vision. Emma should
recreate and redesign a new product and work with team leaders to address
underlying agendas and encourage them the importance of launching a new
product. She should act as a link between various departments i.e. sales,
design, and development.
5) In
the TerraCog case, what are the goals of the three departments: Sales,
Production, and Design & Development?
The
sales department is tasked with
identifying, and satisfying customer needs e.g. suggesting product innovation
while the design department is tasked
with innovative and technical objectives e.g. achieving a good, quality product
to meet customer needs. Development department links the two departments-sales
and design- to ensure company's goals are met.
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